Children and Young People

If you are a young person reading this page, you may be looking for help, whether it’s about yourself or other children you know. It is important that you know that you are not alone and there is help and support out there.

We are here for you

If something is worrying you or making you scared and you’re not sure if it is abuse, it’s important to talk to someone you trust.

Your safety is the most important thing to us and we will do everything that we can to help.

  • Live in Cardiff?
    For advice or help call 029 2053 6490
  • Live in the Vale of Glamorgan?
    For advice or help call 01446 725 202

These people are here for you to speak to, it doesn’t matter what the problem is they will listen to you and will be able to help.

  • If you need help during out of hours please contact 029 2078 8570

There are many cases of young people looking for help and advice on how to tackle abuse, drug or alcohol problems, self harming, feeling sad or bullying, so please remember that you are not alone.

If you do not want to speak to Social Services about these problems you can speak to Child Line.

Child Line 0800 11 11

Are you concerned about a friend?

For emergencies when you think they may be in danger please call the Police on 999.

If you have concerns about a child’s health or wellbeing act on them. Even if your concerns seem small to you, please report them. All reports are taken seriously and acted upon sensitively. Action will be taken to safeguard children in immediate danger.

All children are entitled to protection, irrespective of race, ethnicity, religion or social-economic background. When there appears to be a conflict of interest between the protection of the child and that of the community/religious institution it is the protection of the child that must come first.

Childline –

Here there is brilliant web information and a telephone helpline with advice for young people about tackling bullying and other issues

Bullying UK

General information pages, with sections on cyerbullying, bullying in sport, racist and homophobic bullying, and help for bullies who want to change.

Organisations working to safeguard children

There are a number of organisations, networks and support groups working within Cardiff and the Vale of Glamorgan that can offer help and advice. Some of these are listed below.

Cardiff Specific Organisations:

  • StaySafe is a multi-agency project that aims to keep young people safe in Cardiff in the evenings. The team help keep young people safe and educate them on risk-taking behaviours. There is a StaySafe Facebook page
  • For school age children Cardiff Against Bullying works with children who are being bullied as well as the perpetrators to break the cycle of bullying. You can get more information on the website
  • The Cardiff Family Information Service can be your first point of contact for information about local services for children, young people and families. Visit their website
  • The Sprout is an interactive website that encourages creativity and direct involvement while providing information on activities and services available to every single young person in Cardiff. Find out more at
  • The Cardiff Youth Service works with young people to develop interesting, challenging and creative opportunities and experiences. Visit their website

Vale of Glamorgan Specific Organisations:

  • The Vale Family Information Service can be your first point of contact for information about local services for children, young people and families. Visit their website
  • Vale of Glamorgan Youth Service aims to give young people the opportunity, support and information they need to reach their full potential. visit their website
  • Vale Bullying aims to establish a coordinated, consistent approach to dealing with bullying in the Vale of Glamorgan schools, youth and community settings. Visit

There are also several national organisations working to help protect children and can offer advice and support on different subjects.

Your Doctor – Your GP can help with health related problems, as can the health visitor or school health nurse. You can find out more about the health services operating in Cardiff and Vale of Glamorgan here

Drug and Alcohol misuse – If you are worried about a problem with alcohol or drugs there is a young persons substance misuse service in Cardiff and the Vale of Glamorgan. The substance misuse nurses can carry out interventions, support and educate young people, signpost them to different services and offer advice to parents and carers. They can be contacted directly on 029 2090 7675 or 029 2090 7678.

The Child Exploitation and Online Protection Centre (CEOP) is dedicated to eradicating the sexual abuse of children. They offer advice and help to keep children and young people safe especially online. The web address for CEOP is and has dedicated sections for parents and carers as well as children and young people.

The Safe Though England-based, much of it is relevant to parents and carers in Wales.

Barnardo’s Cymru – provides 88 services across the country working with vulnerable children, young people, families and communities, helping them to build a better future. Every Barnardo’s service is different but each believes in the potential in every child and young person, no matter who they are, what they have done or what they have been through.

National Society for the Protection of Children – The NSPCC protects children across the UK. They run a wide range of services for both children and adults, including national helplines and local projects.

Meic – an advocacy, information and advice helpline for children and young people in Wales. If your life is in a bit of a tangle or you have a problem and need to speak to or contact someone, MEIC is for you. Find out more about MEIC here You can talk to Meic 24/7 by telephone, text message and an instant chat service online

Young Minds – can offer children advice if you are feeling low or worried. YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. They also provide expert knowledge to professionals, parents and young people through our Parents’ Helpline, online resources, training and development, outreach work and publications. – is the online guide to life for 16-25 year-olds in the UK. They provide non-judgmental support and information on everything from sex and exam stress to debt and drugs.

Teenage Health Freak – this website provides web-based, accurate and reliable health information to teenagers in a contemporary, cringe-free, entertaining and informative way. This website has a lot of information for people dealing with abusive relationships, drugs, smoking, relationships, sex and if what you want isn’t covered you can submit a question to the site.

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